Rackspace Vs HIPAA Vault

HIPAA Vault 24/7 support doesn’t have tiers, because when a customer calls or chats support, at any hour, a real person in the US can solve their problem.

Rackspace used to be known for outstanding support – “Fanatical” was the trademarked term they used to describe it – but it came at a premium price. But over the last 3 years or so, Rackspace’s model of dedicated technicians and support staff has slowly eroded to a much more sustainable, “Front Line Support” approach.

If this is the case, why pay for the highest hosting costs in the industry, only to receive essentially mediocre support? HIPAA Vault hosts an arguably more robust managed platform with dedicated technicians, routinely praised for their “outstanding” and “incredible” support. For 20 years, our mission has been the same: make outstanding service and support primary, and do it at an affordable price..